Modelle Werribee

Phones are never answered!! Such poor customer service and so infuriating! After I made the above complaint to the manager they now answer their phones but the staff really need a course on customer service. They will constantly speak over you refusing to listen to what you are saying which makes the conversation make no sense then O ordered a coat from them. They ordered wrong colour then said sale ended and in order to order correct colour O would need to pay full price!! After standing my ground pointing out error was theirs they went ahead and ordered at the sale price the correct colour. Over 2 weeks nothing. I rang store and again spoken over and continually told “we ring 3 times and if no one answers we put coat back”. I said no calls were made. I insisted she check to see if coat came in. She did and warehouse advised no coats at warehouse which they advised staff. She then reluctantly apologised that a call should have been made. They love to blame the customer for everything before checking facts. I have never cone across more incompetent staff in any other shop!!!And if a call would have been made I would have grabbed stock in a different size which has now sold!!! Avoid this store and its staff at all costs.

Modelle Werribee plaza, there is a staff member there Every time I come in goes over and beyond to help me and is kind, and always has the biggest smile on her face. She goes out of her way to make sure you’re looked after and never makes you feel rushed. You can just tell she genuinely loves helping people. Customer service like hers is hard to find these days she’s amazing Thank you Mariam keep up the good work!!

I am extremely disappointed with my experience at Modelle Werribee. I purchased a dress on Saturday at full price, only to find a tear and damage at the back by Sunday. I returned to the store on Monday with the receipt and tags intact, fully expecting an exchange or refund. Instead, I was met with disrespect and poor treatment. The staff kept the dress, claiming they needed to show it to the manager. On Tuesday, they accused me of wearing and returning the dress, stating they’ve had “situations” where others have done this before. I explained that everyone is different, and treating all customers the same way is unfair and offensive. Despite explaining my situation, they refused to take responsibility, backtracked on their claims, and still denied me an exchange or refund. I left the dress in their store, but their attitude and service have ensured that I will never shop at Modelle Werribee again. Their lack of professionalism and customer care is unacceptable. I strongly advise others to think twice before shopping here.

I went in today & was greeted by the nice workers. They had great variety of clothing, and one of the girls helped me pick out the hijabs i needed for my event. Although they were open till 9pm & were quite busy, they were still able to help me with what i needed. The overall vibe and experience within this store really made it welcoming💕